Shipping & Returns

We ship worldwide. Our fulfillment period takes 1-5 business days.

 

Estimated Shipping Times:

EU/UK shipments are delivered within 1-3 business days.

USA shipments are delivered within 3-7 business days.

UAE shipments are delivered within 4-10 business days.

Rest of the world shipments are delivered within 4-12 business days.

 

We use private express shipping via FedEx, DHL, and UPS. Our showroom and warehouse is located in Istanbul, Turkey, with an estimated shipping period of 3-10 days after the fulfillment period. We offer a 14-day easy return guarantee; however, customers are responsible for the shipping fees when returning products.

Each of our items undergoes rigorous checks by three different control units to ensure quality. Please note that we cannot accept refunds for products that are broken, damaged, or have any imperfections caused by the customer.

Refunds will be processed after the returned products reach us, typically within 10 days. For further questions, please contact us at info@soosilkygems.com